Returns, Refunds and Exchange policy

Return & Exchange Window

• You have 7 days from receiving your order to request a return or exchange.

• Requests outside this window unfortunately can't be accepted.

Eligibility for Refund/Exchange

• Item must be unworn, unwashed, and in its original condition, with all tags and packaging intact.

• Valid reasons include incorrect size, fit issues, or change of mind.

• Once approved, refunds are processed back to your original payment method. Exchanges are subject to size/stock availability.

Return Shipping

• Customers are responsible for return postage unless the item is faulty or we made an error with your order (see below).

• Please post your return to:
  25 Collard Crescent, Barry, CF6 29AQ

• Include your packing slip inside the parcel, with your order number and reason for return/exchange (and size needed, if exchanging).

Non-Returnable / Non-Exchangeable Items

• Custom-size orders or pieces.

• Customization requests can be accepted (such as bottom style change, color change, sleeve length change) but products are then on final sale and cannot be returned. Such requests must be pre-paid and COD cannot be accepted as a form of payment in that case.

• Discounted or promotional purchases.

When it’s on Us!

If we’ve made a mistake, we’ll make it right — no questions asked.

• If the product has a manufacturing defect, we’ll issue a complete refund, credit or a replacement product, as per your preference.

• If you receive the wrong product, we will exchange the product with the correct order made by you, subject to availability.

Important Notes

• Items tried on must be handled with care.

• Any returned item that is damaged, soiled, worn, or returned without tags may not be accepted.

• In case any products are returned in a used condition, we would be sending the same product back to you without rectification, exchange or refund.

For any questions, or to initiate a return/exchange, please contact our customer care team on WhatsApp or via email with your order number and concern.